Terms of service

Last updated: July 2026

These terms are the agreement between you and TillMint. They cover the app, this website, your public stall page, and any support we give you. By creating an account or using TillMint you agree to them. If you don’t, please don’t use the service.

They’re written in plain language on purpose. Nothing here is meant to be a trap, and if a clause reads unfairly to you we want to hear about it — hello@tillmint.nz.

1. TillMint is for businesses

TillMint is supplied to you in trade, for use in your business — a market stall, food truck, pop-up, café or shop. It is not a consumer product and it is not for personal or domestic use. You confirm that you are acquiring it for the purposes of a business.

This matters legally, and section 9 explains why.

2. Your account

• You need a working email address. We sign you in with a one-time code — there is no password to lose.
• You’re responsible for what happens under your account, including sales rung up by your staff.
• Staff PINs protect against a casual mistake, not a determined attacker. Don’t treat a four-digit PIN as a security boundary.
• Tell us promptly at hello@tillmint.nz if you think someone has access to your account who shouldn’t.

3. How your data is stored

TillMint is offline-first. Your products, sales and settings are written to the device you’re holding, so the till keeps working when the signal doesn’t. That is the point of the product, and it has a consequence you need to understand:

• Data on a device can be lost by that device. Clearing your browser’s site data, uninstalling the app, resetting the phone, or the device being lost, stolen, dropped or broken will take the local copy with it.
• Signing in adds a cloud backup, and sales sync up when you have signal. Data created while signed out, or while sync is failing, exists only on that device until it syncs.
• Sync is not instant and is not guaranteed. It depends on connectivity, the device staying powered, and our providers being reachable.

4. Backing up is your responsibility

You are responsible for keeping your own copies of anything you can’t afford to lose. TillMint gives you export tools — sales by transaction, sales by line item, and your product list, all as CSV files you can open in a spreadsheet or send to your accountant. Using them is up to you, and we recommend you export regularly, and always before you change devices, clear site data, or reinstall.

We are not your system of record for tax, accounting or legal purposes. If Inland Revenue asks you for seven years of records, those need to be somewhere you control. Do not rely on TillMint as your only copy of your business records.

To be clear about what this means: we are not liable for any loss, corruption or unavailability of your data, however it happens — device failure, browser behaviour, sync failure, a fault in our software, an act or omission of one of our providers, or your own actions. Section 9 sets out the limits on our liability in full.

5. What we do about security

We take security seriously, and we will use reasonable endeavours to protect your information. In practice that means:

• All connections are encrypted in transit with HTTPS.
• Database access rules restrict each account to its own data.
• We keep our servers and dependencies patched, and apply security updates in a timely way.
• We don’t store card numbers. Payments are handled by Stripe.
• We don’t sell your data or share it for anyone else’s marketing.
• If a breach affects you, we’ll tell you, and we’ll notify the Privacy Commissioner where the Privacy Act 2020 requires it.

What we cannot do is promise that any of this is perfect. No system is completely secure. We give no guarantee that the service will be uninterrupted, error-free, free of vulnerabilities, or immune to attack, and we are not liable for unauthorised access to or alteration of your data that occurs despite reasonable security measures.

6. Availability

We aim to keep TillMint running, but we don’t promise any particular level of uptime. We may take the service down for maintenance, and we may change or remove features. Because the app works offline, an outage of our servers generally means sync pauses — you can carry on selling and the queue clears when we’re back.

Two commitments we do make, because they are the point of TillMint:

• We will never take a percentage of your takings. You pay a flat subscription or nothing at all.
• We will never stop you selling or stop you exporting your data because of a billing problem. If your subscription lapses you lose cloud features, not your till and not your records.

7. Subscriptions and payment

• Paid plans are billed in advance through Stripe on the cycle shown when you subscribe.
• Prices are in New Zealand dollars. Where GST applies it is shown at checkout.
• You can cancel at any time. Cancelling stops the next payment; it doesn’t refund the current period.
• We may change pricing with at least 30 days’ notice by email. If you don’t accept the new price, cancel before it takes effect.

8. AI features

Some features use AI to suggest things — a product name from a photo, the options a shop might ask about. These are suggestions, and they can be wrong. You are responsible for checking anything you accept.

By design, AI never sets or changes a price in TillMint, and no AI runs during checkout. Every price and every total is yours and is computed by the till, not by a model.

9. Liability

Because TillMint is supplied and acquired in trade, you and we agree to contract out of the Consumer Guarantees Act 1993, and out of sections 9, 12A and 13 of the Fair Trading Act 1986, to the fullest extent those Acts allow. You agree it is fair and reasonable for both of us to be bound by this, given that TillMint is a low-cost business tool, that you can export your data at any time, and that the risks in section 3 are set out plainly above.

To the fullest extent the law allows:

• TillMint is provided “as is” and “as available”, without warranties of any kind, express or implied.
• We are not liable for indirect or consequential loss, or for loss of profit, revenue, business, goodwill, anticipated savings, or loss or corruption of data, even if we knew such loss was possible.
• Our total liability to you, for everything combined and however it arises (contract, tort including negligence, statute or otherwise), is capped at the greater of: the fees you actually paid us in the 12 months before the claim, or NZ$100.

Nothing in these terms excludes liability that cannot lawfully be excluded — including for fraud, or for death or personal injury caused by our negligence. If any part of this section is found unenforceable, the rest still applies.

If you are somehow not in trade, the Consumer Guarantees Act may still give you rights that these terms cannot take away, and nothing here limits those.

10. Your data is yours

You own your business data. We claim no ownership of your products, prices, sales or customer records. We use them only to run the service for you, as described in our privacy statement.

You can export your data from inside the app at any time, on any plan, including after you cancel. If you close your account we delete your data; export it first, because we may not be able to get it back for you afterwards.

11. Acceptable use

Don’t use TillMint to break the law, and don’t:

• attempt to access another vendor’s data, or probe, scan or test our systems without written permission;
• resell or white-label the service without our agreement;
• upload anything unlawful, or anything you don’t have the right to use;
• use it to sell goods or services you’re not lawfully allowed to sell.

If you find a security vulnerability, please tell us at hello@tillmint.nz. We won’t pursue anyone who reports a genuine issue in good faith and gives us a reasonable chance to fix it.

12. Suspension and ending the agreement

You can stop using TillMint and close your account at any time. We may suspend or close an account that breaches these terms, or where we’re required to by law — and other than in serious cases, we’ll contact you first and give you a chance to put it right. If we withdraw the service entirely, we’ll give you reasonable notice and time to export your data.

13. Changes to these terms

We may update these terms. We’ll change the date at the top, and for material changes we’ll email account holders. Continuing to use TillMint after a change means you accept it.

14. Law

These terms are governed by New Zealand law, and the New Zealand courts have non-exclusive jurisdiction. If something goes wrong, please contact us first — most things are fixed with an email.

Questions about any of this: hello@tillmint.nz.